ChangeNOW holding 2,995 USDC for over a year

Anyone know what kind of system issue @ChangeNOW_io could be having that’s stopping them from returning funds to me for over a year?

My 2,995.714119 USDC has been held since 22 August 2025

I paid the requested HYPE refund fee, completed the requested compliance and wallet-verification steps, and have received repeated assurances that a refund would be processed, followed by an apology that they’re having “system issues” and are “working on it”

As at today, I still have no refund and no transaction hash.

44 emails from them saying nothing

Have raised to the FSA to remind them that they are a “non-custodial” exchange.. except when a year long “system issue” occurs of course

Will continue to post and share screenshots until I see funds back in my wallet.

Screenshot 1 - the first system issue date

Screenshot 2 - the latest one