Waiting for almost a week for 2 Step Authenification to reset

Hey guys.

I didn't log in for years. Acquired my telephone stolen and doubtless even my gmail hacked. I still obtained the only deposit I made on that web site from my wallet which I can show and in addition nonetheless received the password. It still does not let me in.

So I send a 2 step verification reset. Its been a few week now and I'm nonetheless ready. I badly need the BTC on it (i saved them there years in the past, virtually forgot about it. Have to be value like about 1000 bucks now).

Do you guys assume something went flawed there?