[Unresolved] Binance still holding my IOTA deposit (Oct 2020) – not credited after Chrysalis migration

Howdy u/BinanceHelpDesk, I want urgent help with a stranded IOTA deposit.

• Deposit Tackle (Binance legacy): KBFUTUALXXBVMGUPJZPHBHGRGNZ9PAPZYEPSJESSHJAHINVUDMKZQVSKVAGKCYTHUKCLMSTQQUVCXCHXC
• TxID: BERZGUKNATT9HCPVNURGFT9RLYBHHQKVIEWQEQKGUQBNAIWAQDKIHYFLKCKGAQQKTBNTICMTHIHUA9999
• Date of Deposit: 13 October 2020 (properly earlier than the April 2021 Chrysalis cutoff)
• Quantity: 30 Gi

The funds have been deposited into Binance 6 months before the Chrysalis migration deadline, which means they have been already in Binance custody. I had no approach to migrate them myself — only Binance was liable for migrating customer balances held on change.

To today, the funds remain seen on the official IOTA Legacy Explorer in Binance’s pockets however have by no means been credited to my account.

I kindly request this case be escalated to the very best technical staff for guide reconciliation. These are buyer belongings nonetheless beneath Binance custody.

Case ID: 146535835

Thank you in your urgent consideration.