Never using binance again

I’ve been a Binance consumer since 2017 and experienced a pressured liquidation in the course of the confirmed system outage around October 10–11, 2025. Regardless of responsibly managing my positions (around 94% LTV, properly under liquidation), I was unable to log in or modify as a consequence of Binance’s inaccessibility. This resulted in a total lack of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the next weeks, I contacted help multiple occasions, submitted screenshots, and referenced the official outage announcement. Each time, my case was redirected underneath the “Together Initiative”, although my state of affairs clearly qualified as a system-outage-related liquidation, which should fall beneath Binance’s consumer protection and compensation policies. After quite a few escalations and ready durations, I was informed my case was “manually reviewed and completed,” but no particular purpose for ineligibility was offered. Once I asked for clarification, I was knowledgeable Binance “can't specify” the info or standards used. The ultimate message said: “Together Initiative and related incident critiques have been completed, and all selections are ultimate.” This complete course of lacked transparency, accountability, and significant consumer protection. After being a loyal customer for years, it’s disappointing that such a critical outage — which immediately triggered liquidation — was handled with template replies and no clear rationalization. I’m submitting this suggestions so Binance administration understands the actual human impression of those selections, and I hope future incidents are dealt with with larger readability, fairness, and communication.

They've closed off ALL compensation/help. i actually want the remainder of you good luck nevertheless it looks like its over. I will never be utilizing this change again. lesson learnt.