Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our customers, we do not ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone quantity, select your challenge from the choices, in case your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help staff, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering fallacious info will result in the remark being removed.

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Find out how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Present a description of your difficulty (we’ve included a couple of widespread problems under)

If your case will get resolved, please delete your comment. Or, a minimum of update it to say resolved. This can assist customers that still need help get the eye they want. Thank you!

Please word: We will’t assist you to until you present us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you possibly can see your case ID in the e-mail or textual content you obtain upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to do so.

● Withdrawal Danger may be triggered by numerous causes. Danger control is extraordinarily necessary. Please word that we will solely make it easier to if we deem your case to be official, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our group works extremely exhausting to resolve these issues as quickly as potential and some instances can take time to resolve however please take note the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving multiple messages on this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Notice: It will possibly take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your comment could also be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.