Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our customers, we do not ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone number, select your difficulty from the choices, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help staff, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or providing improper info will lead to the comment being eliminated.

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How one can submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide a description of your problem (we’ve included a number of widespread issues under)

In case your case gets resolved, please delete your remark. Or, at the least update it to say resolved. It will assist customers that also need help get the eye they want. Thanks!

Please observe: We will’t allow you to until you present us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or text you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply related info when prompted to take action.

● Withdrawal Danger could be triggered by a variety of reasons. Danger control is extraordinarily essential. Please observe that we will only make it easier to if we deem your case to be reputable, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our group works extraordinarily onerous to resolve these issues as soon as potential and a few instances can take time to resolve but please take note the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit/debit cards.

● Word: It may take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your comment could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other users and will end in a ban.