Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for nearly 2+ months, and I'm hoping somebody from Binance Help/Compliance may help me understand what continues to be pending.

I've been utilizing my Binance account for about four years and have maintained it properly all through that point.

The restriction happened instantly after certainly one of my clients sent roughly $three,000 to my Binance pockets as cost for a reputable transaction.

The client is understood to me, and I used to be capable of present Binance with the supporting documentation they requested, including:

• Invoice
• Buyer details
• Transaction/cost rationalization
• Video consent assertion
• Further supporting info

I have absolutely cooperated with the evaluation and haven't any challenge providing anything Binance requires.

The problem is the timeline.

Initially, I was informed to wait 7 days.

Then I used to be advised 14 days.

Then 30 days.

It has now been roughly 2+ months, and I'm nonetheless receiving responses asking me to wait patiently while the evaluation is ongoing.

There's one other detail I've additionally disclosed to Binance.

After my account was already restricted, two present clients independently sent payments to the identical Binance wallet because I had not yet knowledgeable them that the account was restricted. They have been clients who had beforehand used the same cost technique and simply followed the traditional cost course of.

These weren't attempts to bypass the restriction. I've also been transparent about these transactions and am prepared to offer the relevant invoices and customer info.

I utterly perceive that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm merely asking for a clear and practical resolution path.

At this level, I might really recognize if somebody from the related Binance Compliance/Help workforce might look into my case and let me know:

1. What's the present status of the assessment?
2. Has all of the documentation I submitted been reviewed?
3. Is there any particular info/doc nonetheless missing from my aspect?
4. Are the next buyer funds affecting the assessment?
5. Can this case be escalated to the suitable Compliance/AML group?
6. If the evaluation continues to be ongoing, can I no less than perceive what's causing the prolonged delay?

I'm posting this publicly as a result of the traditional help process has unfortunately resulted in the identical "please wait patiently" response for nearly three months.

I'm not in search of particular remedy. I simply need the case correctly reviewed and resolved.

If a Binance consultant sees this, I'm comfortable to offer my case/ticket reference by way of Reddit DM or the official Binance help channel.

For privateness and security, I will not publish my UID, e mail tackle, transaction hashes, customer info or personal documents publicly.